Decision details

PCC DN - Extension of 2Novate Victim Services Review Support Phase 2: Commissioning Gateway’ Multi-crime service’ for victims

Decision Maker: Director for Police, Crime, Criminal Justice and Fire, GM Deputy Mayor, Treasurer GMCA

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Over the past number of months, the GMCA have been carrying out a Victim Services Strategic Review. The purpose of which is to ensure that services we commission, or grant fund are aligned to strategic priorities; cost effective; achieving the desired outcomes in the Victims Outcomes Framework and most importantly, are supporting the needs of victims.

The review has considered both system and structural issues across the criminal justice system.

As a result of earlier demand modelling work and the development of viable delivery options, the Deputy Mayor and Chief Constable have agreed to progress the development of a Hybrid model for the core ‘Multi-crime gateway service’ which they commission.

In late September 2022, following a tender process (ITT) a preferred provider for the new service was identified however the decision to award the contract to this provider was challenged. As a result of this challenge and a review of the procurement approach, the decision was taken to discontinue the tender and issue a new ITT that will ensure the strategic alignment of linked commissions.

To achieve this GMCA are seeking to secure additional commissioning support that will provide both capacity and capability to the design and evaluation of the new ITT and lead the implementation of the of the new service model.

The aforementioned work has been supported by 2Novate, previous decision and exemption attached, up to this point and it has been agreed through an exemption waiver, that this knowledge and skill base should be continued to the conclusion of the process.


That the consultancy services of ‘2Novate’ be extended to 30 June 2023 in order to provide essential key support for the completion of the procurement process in order to identify a supplier for the GM victims multi-crime gateway service.

1st November 2022 – 30th June 2023
8 x Months = Total £48,500

Publication date: 13/01/2023

Date of decision: 22/12/2022