Decision details

PCC DN - Wistia video hosting licences for GM Victims website and associated victims’ digital tools.

Decision Maker: Director for Police, Crime, Criminal Justice and Fire

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


It has been recommended by the GMCA Digital team, that platform Wistia will provide the most suitable solution for hosting the 14 criminal justice system timeline videos on the GM Victims website. Wistia will ensure that we are able to offer a more versatile service with additional functionality offering more value for money, such as from the following:
• Wistia can create automated captions on videos which can then be edited for an accurate transcript for the user to read, being more compliant with accessibility requirements.
• Wistia will allow us as users to create folders of videos that can be used for the Support Timeline and any future timelines for the site.
• Wistia will also give in-depth analytics on how people engage with the videos. It also allows the creation of a custom video player to match the GM Victims branding.
• Wistia adds functionality such as a video editor where it is possible to edit and update the video & transcript in the future to keep up with ever evolving information.


£1000 funding envelope be agreed to fund a set of licences and power licenses to utilise video hosting platform Wistia for the GM Victims website and criminal justice system video timeline tool.
£180 annually for Wistia (X 3 years for GM Victims service contract)

3 X Power licences, the estimated cost will be for 3 x UBDS users for the months they are working on the gateway project e.g. July go-live, (3 x £16.40) x 5 months
= £246. (price may vary if there are project delays)

Publication date: 09/05/2024

Date of decision: 21/03/2024