Decision details

PCC DN - Extension of the Victim Service Coordinator service 1st April 2024 – 31st March 2025

Decision Maker: Director for Police, Crime, Criminal Justice and Fire, GM Deputy Mayor, Treasurer GMCA

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Victim Service Coordinators and Lead role were introduced in Sept 2017, as a pivotal element of the victims of crime assessment and referral Model. They are employed by GMP and fully funded by GMCA. The team are led by the GMP Victim Services Strategic Lead and are responsible for the leadership and oversight of the victim services work at a divisional level, to improve partnership working and align services more effectively to improve pathways for victims.

Following the ongoing review of victim services across Greater Manchester, a number of key successes and key challenges / opportunities for the Victims Service Coordinators have been identified. This is currently being used to scope options for a redesign of the service, which can be worked into a practical delivery model.

It was agreed at the Justice Rehabilitation Executive Board on 18.03.24 to extend the GMP Victim Service Coordinators existing roles for 12 months subject to a review plan being submitted to the Deputy Mayor and ACC McFarlane. This is subject to an initial plan in April 2024 and completion and implementation the review in financial year 2024/25.


To extend the funding of the GMP Victim Services Transformation Lead role and 11 Victim Services Coordinators posts, for a further 12 months from 1st April 2024 – 31st March 2025

Total funding to be approved is for the Victim Services Transformation Lead role and the 11 Victim Services Coordinators is £582,000. The cost of extending the Victim Services Coordinators and Lead role from 1st April 2024 – 31st March 2025

• Victim Services Coordinators x 11 = £520,000
• Victim Services Lead - £ 62,000

TOTAL: £582,00 (12 months)

The extension of the posts will be funded via the annual MOJ Victims Budget allocation for 24/25.

Publication date: 09/05/2024

Date of decision: 19/04/2024