Decision details

The Victims Gateway project ambition is to develop a digital solution that transforms the way victims and survivors access, engage, and interact with victim services across Greater Manchester in a way that reflects the journey of a victim, and enables better use of data to inform decision-making.
This digital solution will put the needs of victims front and centre, allowing them to track and manage their own service journey, as well as access services at a time convenient to them, with the flexibility to engage and re-engage over time as their needs change.
In addition to managing their own service journey, they will also be able to access helpful resources under the form of materials and the option to ask experts for information.
UBDS Digital are the digital supplier building the gateway and will provide a managed service for 12 months following the gateway going live.
Justification for this expenditure:
Milestone Extension:
• To allow for the development and implementation of an API Integration between the Victims Gateway and the Greater Manchester Victims Service Case Management System (CMS).
• Going live with this API integration will provide a better experience for victims of crime using the Victims Gateway.
• This supports the Deputy Mayor’s commitment to improving the experience of citizens of Greater Manchester.
Managed Service:
• To ensure that all bugs and updates are actioned in a timely manner.
• To ensure content remains accurate and up to date.
• To support further development of the Victims Gateway following its launch.

UBDS Digital be awarded an extension of £141,145 for the following:

• Extension of final milestone of Victims Gateway: £31,741
• 12-month Managed Service: £109,404

GMCA Contract Reference: 864.1