Decision details

PCC DN - Improving Police Custody Lived Experience.

Decision Maker: Director for Police, Crime, Criminal Justice and Fire

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


GMCA requires an organisation with a combination of criminal justice research and lived experience expertise to support the Improving Police Custody Programme.

Revolving Doors support and develop the skills and ambitions of people with lived experience. They advocate for system level change led by the people who use services.

Revolving Doors Agency is an award-winning national charity with over 20 years of experience aiming to change systems and improve services for people caught in the ‘revolving door’ – those who come into repeat contact with the criminal justice system due to multiple unmet needs.

Revolving Doors will have a phased approach to the support, this will include reviewing how the custody process operates and supporting future improvements.


£43,761 is awarded to Revolving Doors to contribute to the oversight and scrutiny of the Improving Police Custody Programme by reviewing the Police Custody Suites through the eyes of lived experience & will undertake a review of this.

Publication date: 08/07/2024

Date of decision: 20/06/2024