Issue - decisions

Force Contact Centre (FCC) Future Structure - Investment

08/08/2022 - Force Contact Centre (FCC) Future Structure - Investment

The Deputy Mayor is asked to consider the proposals set out in the FCC Business Case and approve the necessary investment to enable the FCC to address the challenges it faces in creating a more resilient, high quality, responsive and consistent service.
The Deputy Mayor is asked to approve additional funding as set out below:
1. Approve the release of £8,058,682 recurring revenue for Phases 1
(A) & 1 (B). (It should be noted, however, that the part-year recurring
revenue cost forecast for 2022/23 is £4,915,351 due to anticipated
timescales to recruit) and thereafter £8,058,682 per annum.
2. Approve the release of £228,000 one off revenue for project
resources in 2022/23.
3. Approve the expenditure of £72,613 one off capital for training
laptops and FCC door automation in 2022/23 (to be funded from
capital grant as part of the 2022/23 capital programme).