Issue details

To extract themes and trends currently from iCasework, the team needs to do a manual search through the systems, individually assign a theme to each piece of correspondence and then filter a spreadsheet.

The introduction of themes and trend searching will allow GMCA to see how many pieces of correspondence have been received on specific themes such as: stop and search, hate crime, business crime, domestic abuse etc. GMCA will have the opportunity to add more themes to the list when necessary. With the new searching capabilities GMCA could run reports which extract the information instantaneously and allow the team to analyse the results.